FREQUENTLY ASKED QUESTIONS

 

Returns & Exchanges

All orders are final and non-refundable. We cannot accept returns or exchanges because our product is perishable.

Shipping

How long does shipping take?

We use USPS priority mail and the average time is 2-3 days in transit. 

How does the order process work?

We ship domestically (anywhere within the United States).  Cookies are shipped out immediately after they are baked in order to preserve freshness. Please allow up to a week for your order to be baked and then shipped. 

 

Ingredients

What are your ingredients?

Manufacturing takes place on equipment that processes nuts.

All products may contain traces of nuts and do contain dairy, wheat, and soy.

 
Storage

How long do the cookies last?

Store cookies in an airtight container for 2-3 days. Since we do not use any preservatives in our cookies, it is recommended to freeze in an airtight container if not planning to eat in the first few days of receiving them. Cookies can last up to 4-5 months in the freezer. When ready to eat, thaw at room temperature and heat 8-10 seconds in the microwave for a fudgy cookie. DO NOT OVERHEAT.

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© 2018 BITES by francesca 

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