FREQUENTLY ASKED QUESTIONS

 

Returns & Exchanges

All orders are final and non-refundable. We cannot accept returns or exchanges because our products are perishable.

Shipping

How long does shipping take?

We use USPS priority mail and the average time is 2-3 days in transit. 

How does the order process work?

We ship domestically (anywhere within the United States).  Brookies are shipped out immediately after they are baked in order to preserve freshness. Please allow up to a week for brookies to be baked and then shipped. 

 

Ingredients

What are your ingredients?

Manufacturing takes place on equipment that processes nuts.

All products may contain traces of nuts and do contain dairy, wheat, and soy.

 
Storage

How long do the Brookies last?

They can last a few days in the refrigerator and 3 months when frozen. Since we do not use any preservatives in our products, it is recommended to freeze them right away if not planning to eat in the first few days of receiving them.

How many people does a Brookie Cake serve?

Each Brookie is 9" - 8 to 10 slices

Can I reheat my brookie?

You can heat up the whole Brookie if planning to eat all at once or by the slice for 12 seconds approximately. Every microwave is different so keep an eye on it and avoid overheating 

 

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© 2018 BITES by francesca 

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